Subscriptions Sales Representative

Franklin Wireless is expanding our product line and are looking for a solid candidate to fulfill the role of Subscription Sales.  

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Responsibilities:

• Responsible for developing and implementing strategies that promote our company or brand's products thru  various channels like social media networks, Google Ads, website content and email marketing to deliver a persuasive and cohesive marketing message to their audience.

• Construct sales pitches and presentations.

• Meet quarterly sales goals 

• responsible for uncovering new prospects and developing current opportunities to solve customer problems and enhance their business, primarily through our software ware solutions products. 

• Acquire and maintain knowledge of the industrial and Franklin Wireless  software solutions  products

• Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.

• Advises customers on technical matters and recommends appropriate computer configurations.

• Solicits information about the needs from customers.

• Negotiate price for the sale agreement 

• Demonstrate product features before a sale.

• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.

• Respond to pre-qualification questionnaire or information to tender document.

• Help customers maximize the use of software features.

• Advise on appropriate user training, and provide training as needed 

• Ask questions to identify needs and qualify leads

• Offer benefit-driven solutions based on needs

• Serve as a customer service rep for customers who have questions or difficulties.

• Contact customers and prospects by telephone, email, etc. 

• Stay abreast of market trends.

• Assist with the company helpline.

• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.

• Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.

• Document prospect information, conversation details, and outcomes

• Schedule follow-up activities with customers and prospects

• Previous customer service experience, technical sales, ecommerce experience 

• A desire to help others

• Well-developed listening, verbal, and written communication skills

• Attention to detail

• Proficiency with Microsoft Office applications

• Willingness to work as part of a team

• Openness to receiving frequent feedback

•  Professional, outgoing, persistent, and articulate; ability to manage client interactions in a courteous manner with tact and diplomacy.

• Self-starter who works equally well independently and when collaborating with others.